1. Top
  2. FAQ

FAQ

  • Can I stay only with minors?

    Under the guidance of each relevant ministries and agencies, conservation by parents is required for accommodation of minors only.
    If you doContinue reading
  • Is there a parking lot? Prices?

    There are 3 affiliated parking lots【Charge:1,000 yen /Day】
    ※Both have terms of use.Reservations not accepted.
    ① Normal passenger car Height Continue reading
  • I want to know the details of the room(Size, bed width, etc.)

    ◆Standard Single Room,Deluxe Single Room
    This room can be used by one person for business or traveling alone.
    There is one semi-double bed (Continue reading
  • Is there a convenience store nearby?

    LAWSON is about 1 minute from the property.

    ■LAWSON Shonandai Store
    Address:2-3-4 Shonandai, Fujisawa City, Kanagawa Prefecture
    Tel:0466-44Continue reading
  • Do you have a DVD player?

    I am sorry but we do not have a DVD player.
  • Can I bring in food and drink?

    Yes.You can bring it in.
  • Do you have tableware?

    We have rentals of glasses, spoons, forks, plates, disposable chopsticks, etc. Please contact the front desk if you have any requests.
  • Do you have low pillow rentals?

    Yes, we do provide.The number is limited, but please contact the front desk if you wish.
  • Do you have blanket rentals?

    Yes, we do provide.The number is limited, but please contact the front desk if you wish.
  • Do you have a refrigerator?

    Yes.All rooms have an empty refrigerator.
    ※There is no freezer.Please note.
  • Where is the nearest station?

    It is Shonandai Station that is a 1-minute walk from the hotel.
    Shonandai basement Shonandai where the Odakyu-Enoshima Line, Sotetsu IzuminContinue reading
  • Is it possible to send luggage to the hotel by courier in advance?

    Yes, we can.
    In addition to listing "date of stay, name of guest," when shipping your package
    Please send it to the following.
    ※Please noteContinue reading
  • Can I send luggage from the hotel?

    We will respond to your courier at the front desk.

    When delivering packages to Japan, the number of days is as follows.
    ■Honshu,China,ShiContinue reading
  • Can I keep my luggage before and after check-in?

    Luggage storage is always available.
    Please feel free to tell the front desk.
  • What time is check-in and check-out?

    Check-in is at 3pm.Check-out time is 10am.
    (However, it depends on some plan)
  • Is it possible to extend the check-out?

    We will accept an extension up to 14 o'clock.
    If you are extended please contact the front desk.
    ※We may not be able to accept the extensionContinue reading
  • What time is the hotel coming in and going?

    The front desk is available 24 hours a day
    The entrance is locked from midnight to 5 am.
    Guests of the hotel can unlock with the card key.
    AContinue reading
  • Can I go out?

    Yes.You can go out freely.
    However, from 1am until the early morning 5 o'clock, we are allowed to limit the customer out of other than thoseContinue reading
  • Is it near from the station?

    Shonandai Station West Gate station.When you take Exit C, you will see a building with tenants such as Ootoya and Osaka Ohsho on your right.Continue reading
  • How long does it take to the nearest main station by train?

    ※All are guidelines.

    【Fujisawa Station:About 10 minutes】 Shonandai Station = (Odakyu-Enoshima Line) = Fujisawa Station
    【Yokohama Station:AbContinue reading
  • Please tell me the circumstances around the hotel.

    Numerous eating and drinking establishments are located around the hotel and around Shonandai Station.
    We will guide you according to your wContinue reading
  • Is there a laundry service?

    The front desk can handle this matter.
    It takes some time. Please use the laundromat if you are in hurry.
    ※Accepted until 10 am, finished iContinue reading
  • Is there a meeting room?

    We apologize for the inconvenience, but we do not have a conference room.
    Please note.
  • Do you have a humidifier / air purifier?

    An air purifier with humidifying function is available in all guest rooms.
  • Do you have a microwave?

    A microwave is available 24 hours in the lobby on the first floor.
    ※Only one is available
  • Can I issue a lodging certificate?

    Yes, available.
    Please contact the front desk in advance as it will be handed to you upon check-out.
  • Do you have a rental umbrella?

    Yes, we do provide.
    We have a limited number, but please ask at the front desk if you wish.
  • Is there a bank nearby?

    Mizuho Bank is about a 3-minute walk from the hotel.

    The Yokohama Bank on the opposite side east entrance, there is a Suruga Bank.
  • Do you have an ice machine?

    There is an ice machine in the vending machine section on the 4th floor, so feel free to use it.
  • Is there a smoking area?

    No.There is no smoking area in the facility.
    Please understand.

Reserve·Contact us

Please feel free to contact us if you have any questions.

The intelligent AI Concierge will answer your questions instead of the accommodation or hotel.

  • Easy to ask, chat-style!
  • 24/7 Quick answers, any time of day!
  • Relax, it's AI! Ask away!

0466-45-7200