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FAQ

  • I want to know the details of the room(Size, bed width, etc.)

    ◆Standard Single Room,Deluxe Single Room
    This room can be used by one person for business or traveling alone.
    There is one semi-double bed (Continue reading
  • Do you have a DVD player?

    I am sorry but we do not have a DVD player.
  • Can I bring in food and drink?

    Yes.You can bring it in.
  • Do you have tableware?

    We have rentals of glasses, spoons, forks, plates, disposable chopsticks, etc. Please contact the front desk if you have any requests.
  • Is there a convenience store nearby?

    FamilyMart and LAWSON are located about 1 minute from the property.

    ■FamilyMart Shonandai Nishiguchi Store
    Address:2-2-6 Shonandai, FujisawContinue reading
  • Do you have low pillow rentals?

    Yes, we do provide.The number is limited, but please contact the front desk if you wish.
  • Do you have blanket rentals?

    Yes, we do provide.The number is limited, but please contact the front desk if you wish.
  • Do you have a refrigerator?

    Yes.All rooms have an empty refrigerator.
    ※There is no freezer.Please note.
  • Where is the nearest station?

    It is Shonandai Station that is a 1-minute walk from the hotel.
    Shonandai basement Shonandai where the Odakyu-Enoshima Line, Sotetsu IzuminContinue reading
  • Is there a parking lot? Prices?

    【Charge:1,000 yen /Day】
    ■Hotel parking lot → 10 ordinary cars
    ① Reservation not possible ② Midway entry / exit not possible

    ■Affiliated mulContinue reading
  • Can I reserve a parking lot?

    The parking lot is not reserved at this facility.
    Please ask the front desk when you arrive.

    Parking【Charge:1,000 yen /Day】
    ===============Continue reading
  • Is it possible to stop cars with a height of 2.1 m or more?

    Since the parking space for 10 cars is a flat parking lot,
    You can park if the width of your car is normal car size.

    We will guide you to tContinue reading
  • Can I use the parking lot before and after check-in?

    Those who are before check-in: Please come to the front desk once.
    We will hand you over to you with your parking certificate.

    After check Continue reading
  • Can I send my luggage in advance by courier?

    In addition to listing "date of stay, name of guest," when shipping your package
    Please send it to the following.
    Please note that we do noContinue reading
  • Can I send luggage from the hotel?

    We will respond to your courier at the front desk.

    When delivering packages to Japan, the number of days is as follows.
    ■Honshu,China,ShiContinue reading
  • Can I keep my luggage before and after check-in?

    Luggage storage is always available.
    Please feel free to tell the front desk.
  • What time is check-in and check-out?

    Check-in is at 3pm.Check-out time is 10am.
    (However, it depends on some plan)
  • Is it possible to extend the check-out?

    We will accept an extension up to 14 o'clock.
    If you are extended please contact the front desk.

    About the extension charge, it is 30% of tContinue reading
  • What time is the hotel coming in and going?

    The front desk is available 24 hours a day
    The entrance is locked from midnight to 5 am.
    Guests of the hotel can unlock with the card key.
    AContinue reading
  • Can I go out?

    Yes.You can go out freely.
    However, from 1am until the early morning 5 o'clock, we are allowed to limit the customer out of other than thoseContinue reading
  • Is it near from the station?

    Shonandai Station West Gate station.When you take Exit C, you will see a building with tenants such as Ootoya and Osaka Ohsho on your right.Continue reading
  • How long does it take to the nearest main station by train?

    Although it is a standard,
     Shonandai → Fujisawa, Minimum 7 minutes
     Shonandai → Enoshima, The shortest 16 minutes
     Shonandai → Kamakura, ShContinue reading
  • Please tell me the circumstances around the hotel.

    Numerous eating and drinking establishments are located around the hotel and around Shonandai Station.
    We will guide you according to your wContinue reading
  • Is there a laundry service?

    The front desk can handle this matter.
    It takes some time. Please use the laundromat if you are in hurry.
    ※Accepted until 10 am, finished iContinue reading
  • Is there a meeting room?

    We apologize for the inconvenience, but we do not have a conference room.
    Please note.
  • Do you have a humidifier / air purifier?

    An air purifier with humidifying function is available in all guest rooms.
  • Do you have a microwave?

    A microwave is available 24 hours in the lobby on the first floor.
    ※Only one is available
  • Can I issue a lodging certificate?

    Yes, available.
    Please contact the front desk in advance as it will be handed to you upon check-out.
  • Do you have a rental umbrella?

    Yes, we do provide.
    We have a limited number, but please ask at the front desk if you wish.
  • Is there a bank nearby?

    Sumitomo Mitsui Bank and Mizuho Bank are within a 3-minute walk from the hotel.

    The Mitsubishi UFJ Bank on the opposite side east exit, YokContinue reading

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