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  2. FAQ


  • Where is the nearest station?

    It is Shonandai Station that is a 1-minute walk from the hotel.
    Odakyu Enoshima line, Sotetsu Izumino Line, is Shonandai underground home 3Continue reading
  • Can I stay only with minors?

    Under the guidance of each relevant ministries and agencies, conservation by parents is required for accommodation of minors only.
    We are reContinue reading
  • How long does it take to the nearest main station by train?

    Although it is a standard,
     Shonandai → Fujisawa, Minimum 7 minutes
     Shonandai → Enoshima, The shortest 16 minutes
     Shonandai → Kamakura, ShContinue reading
  • Is it near from the station?

    Shonandai Station West Gate station.When exiting C exit, the building next to the building with the tenants such as Ootoya and Osaka king isContinue reading
  • Is there a parking lot? Prices?

    First and second, 16 car parks together.
    If ordinary passenger cars were to be ordered on a first-come-first-served basis
    It will be announcContinue reading
  • Can I reserve a parking lot?

    It is a guide at "1000 yen (tax included) per night" on first come first served basis ".
    We have three parking lots available.

    ★Flat parkiContinue reading
  • Is it possible to stop cars with a height of 2.1 m or more?

    Since the first and second parking lots are 16 blue sky parking lots
    You can park if the width of your car is normal car size.

    We will guidContinue reading
  • Where is the parking lot?

    We will guide three parking lots on a first-come-first-served basis.
    Please park in front of the hotel entrance and go to the front desk.
    Continue reading
  • Can I use the parking lot before and after check-in?

    Those who are before check-in: Please come to the front desk once.
    We will hand you over to you with your parking certificate.

    After check Continue reading
  • Is it possible to put in and take out the car at any time?

    After check-in, you can not take out the car until check-out.
    (We are sorry, parking lot is not secured)
    Those who wish to put in and out, pContinue reading
  • Can I do Internet in the room?

    Free wi-fi service is available in all rooms and area.
    Available with your smart phone, tablet and wi-fi equipped device.
    Connection settiContinue reading
  • Is there a charger for mobile phones / smartphones?

    We do free rental at the front desk.
    (Android・iPhone・Flip phone etc)
    Please note that quantities are limited.
  • Can I use a computer at the hotel?

    PC bring-in guest ⇒ Enjoy high-speed internet and Wi-Fi in all rooms free of charge.
    You can use.
    (The LAN cable is located next to the TV oContinue reading
  • What time is check-in and check-out?

    Check in is at 15:00 PM.Check out time is 10:00 am.
    (However, it depends on some plan)
  • Is it possible to extend the check-out?

    We will accept an extension up to 14 o'clock.
    If you are extended please contact the front desk.

    About the extension charge, it is 30% of tContinue reading
  • Can I keep my luggage before and after check-in?

    Luggage storage is always available.
    Please feel free to tell the front desk.
  • What time is the hotel coming in and going?

    The front desk is available 24 hours a day
    The entrance gate is locked from 1 o'clock midnight to 5 o'clock early in the morning.
    Guests of Continue reading
  • Is there a restaurant in the hotel?

    There is "Nagomi-An Santo・Su" in the hotel 1F.

    【Breakfast】※Hotel limited
    (Weekdays)6:30 to 9:00, (Saturday·Sunday·public holiday)7: 00 to Continue reading
  • At which time does breakfast begin?

    "Monday - Friday" 6: 30-9: 00 "Saturday·Sunday·public holiday", 7: 00 to 9: 30
    ※We will be closed on the schedule of year-end and New Year hContinue reading
  • Are you doing room service?

    We truly apologize, but room service is not accepted.
    Please understand in advance.
  • Can I ask for a delivery in the room?

    We apologize, but we are not able to place your order on the premises.
    Thank you for your understanding.
  • Please tell me the circumstances around the hotel.

    Numerous eating and drinking establishments are located around the hotel and around Shonandai Station.
    We will guide you according to your wContinue reading
  • Is it possible to bring food and drink?

    Food and drink can be brought in the guest room.
  • Can I send my luggage in advance by courier?

    In addition to listing "date of stay, name of guest," when shipping your package
    Please send it to the following.
    Please note that we do noContinue reading
  • Can I send luggage from the hotel?

    We will respond to your courier at the front desk.

    When delivering packages to Japan, the number of days is as follows.
    ■Honshu, China, SContinue reading
  • Can I smoke?

    According to the Kanagawa Prefecture Passive Smoking Prevention Ordinance, all rooms are smoke-free except for smoking rooms.
    There is a smoContinue reading
  • Do you sell tobacco in the hotel?

    We are sorry but we do not sell tobacco in the hotel.
    We are informed of neighboring convenience stores etc.
  • Do you have a microwave?

    A microwave is available 24 hours in the lobby on the first floor.
  • Is there a vending machine for drinks?

    We set up vending machines in 4F, 8F.
    We have a wide selection from soft drinks to alcoholic beverages.
    There is also an ice maker in the 4FContinue reading
  • Do you have a laundromat?

    We have two washing machines and two dryers in the 8 F vending machines room.
    ■Washing machine: 300 yen per time,
    ■Dryer: 100 yen / 30 minuContinue reading

Reserve·Contact us

Please feel free to contact us if you have any questions.